There are some customers with whom I communicate on WhatsApp. I usually upload pictures of the products on WhatsApp. Let's say that I upload images of 6-7 kurtis on WhatsApp. Now, if the customers see these images on WhatsApp and like any of the kurtis, they will call me to inquire about the price and quality of that kurti. Once they have learned everything about the kurti, they will ask me to set it aside so that they can come to my shop and buy it. These are regular customers who visit my shop frequently.
My experience with business-related WhatsApp statuses was not great at all. There was one time when I uploaded images of 5-6 clothing items as my WhatsApp status. People on my WhatsApp friend list viewed these images and enquired about the price of these clothing items. I told them the price of these clothes items, but I didn't inform them whether there was any discount on the clothing items or not. I will only disclose the discount on the product when a customer comes to my shop to make a purchase. So, I tried to promote products on WhatsApp a few times, but I didn't receive a good response at all. The reason is that the current market condition is not good at all. As I have already mentioned, most people prefer to buy products online now. Nowadays, we can buy almost anything online.
I have never thought about marketing my business. It's not possible for me to do the marketing of my business because I sit at my shop throughout the day. I know that customers will come to my shop to buy products if I keep it open. As of now, I don't have any plans to do the marketing of my business. But at home, my daughter always tells me that I need to promote my business online and upload statuses on WhatsApp to increase the number of customers. As I said earlier, I have tried promoting my business online, but it was a failure.
I have already told you that I didn't receive a good response from it. I tried uploading photos of my products on WhatsApp. Everyone viewed those photos, but not many came forward to buy the products. I rarely received a response when I tried promoting and selling products online. Out of ten customers, I may receive a response from 5-6 customers. It's not like these customers would buy the product right away. They would come to my shop in person and see the product before buying them.
I am aware of WhatsApp Business, but I have not yet used it. Many people have advised me to create a WhatsApp business account and upload all my products in PDF format to that account. However, I do not believe that many people would see it. Only the individuals in my contact list would have access to view the products. These individuals have the option to visit my shop and purchase the products in person, rather than buying them online from me. People who live nearby are more likely to come to my shop to make purchases, whereas those who live far away are unlikely to visit my shop when they can easily buy products from a shop near their location.
No. I know what I can get at the nearby shop. I call him and ask for availability. He asks me to send a photo of the part on WhatsApp, and then he tells me if it's available after seeing the message. Every vehicle doesn't have the same parts. For example, the Activa has 4 models. If I ask him about Activa parts, he asks for the part photo on WhatsApp. For JC Road, I have to carry the old part along. No, I don't have any contact over JC Road. There are many shops there, so I have to search there.
No I dont talk to customers unnecessarily . if I am doing his job and it's necessary then only I will talk to him. If I open a vehicle and there is some part that has gone bad, I click a photo and send it on WhatsApp; I tell them that this part has gone bad and needs replacement. After seeing the message, they call me back.
I keep customers numbers written in my diary. On Truecaller, you can see who you have called; you can send WhatsApp message from Truecaller also. There is no need of saving name/contacts. Earlier I used to write contacts in diary, but in Truecaller every information is visible; you can see their name and you can send WhatsApp message from there.
No, I don't use WhatsApp for buying from wholesalers. The material is not understood through WhatsApp. It is better to go and look personally. Even those who have been in this business for 100 years cannot exactly know the quality. I just know that if I get an item for Rs.100, I can sell it for Rs.110 or Rs.120. No one can guarantee the quality, and no one can exactly fix the rate. The mills set a rate, the wholesalers set another rate, and finally, we set another rate. At each level, they take some profit. No one can determine a perfect rate.
I use YouTube and WhatsApp. I ask my daughters to do that. They are well-educated. I only use YouTube and WhatsApp. I listen to songs on YouTube. Nothing related to my business, I message regarding the volleyball team. If it is raining, I decide whether to play or not. I send greetings to someone. If I need to order any undergarment items, I write the names and send them. I also take photos and send them. Some customers send a saree photo to check if I have it. I reply yes or no. I have some customers coming from a distance, so I reply to them.
Everyone knows about WhatsApp as we all use mobiles. If anyone is coming from our village and we have to tell them something, we WhatsApp them. As it is essential to learn it, I did.
Sending pictures to customers is sometimes necessary. I may send my picture if needed. After fixing a phone, I will take a picture of it and send it. This picture is sent only to the customer once the phone is completely ready.
All the customers who send their list on WhatsApp to us, we keep their items aside. Yes, if there is a pooja being performed at their home, they send me the list on WhatsApp. Then, they inform us 2 days in advance about the items they want, and I will keep them aside. Some order for special occasions, while others order for a demise in their house. We prepare the items accordingly. In addition to that, I use it to talk to my mother.
If they send the list, then I will get the things ready, and that is how the business is being done. That is how WhatsApp has helped me.
I use WhatsApp to send photos to the customer for confirmation and to know their location. This helps us bring the furniture to the fitting location. Through WhatsApp, I can easily track the customer's current location. All these features are available on WhatsApp.
Facebook is helping in advertising. Through WhatsApp, we get to know about the needs of the customers. Through YouTube, I gain knowledge about new technology. Yes, from day 1, I have felt that technology has helped my business to grow.
I write about customers' preferences and designs. We write what we desire. There is not just one or two things; there is a lot of variety. So we have to write everything that we want and what is lacking in our shop. We write the colors that we desire. Clothes like pants and leggings are never out of fashion. We have to write the color of everything because everyone forgets once we reach there. When we have to go somewhere, we write what we want and then go to Delhi. I write in my notebook or I WhatsApp it to my husband about what we need. There are many types of leggings, including cheap ones and expensive ones. We consider the colors available in both and then I write down all these things.
Yes, I put statuses on Whatsapp business. Same, if there is any festival or if there is any new product launch in the market or if I have to give any additional information. Mostly I put status about some new products only. Just for 24 hours same as the story. No I don't update it daily just once every 15 or 20 days. Yes, I get enquiry on that.
We have customers, and we have a lot of designs. We put them on WhatsApp as status. We put all the designs on WhatsApp as status. Everyone sees them: photos of clothes, catalog. They message me to ask the price of the clothes when they look at my status.
We update our status on WhatsApp when we bring new clothes from Delhi. It works. Yes, we update the status. Everyone sees it. Whoever wants to buy it comes here.
I created a WhatsApp group. Instead of individually contacting each electrician for a meeting, I will send a message to the group with the meeting time. Everyone will receive the message simultaneously and attend the meeting.
I set up my rate and tag them. There are so many customers. They think that if they come after two days then the stuff will be sold. They want it immediately. So I tell them that I will come tomorrow if I will be arriving today and then I ask them to come to the shop. Nowadays, there's an online system. I put all my products on the status. I put it online. I put it for people who are connected with me on WhatsApp. I put a status on WhatsApp that my new stuff has arrived and whoever wants to visit can come to the shop. Then they come.
Ma'am, I have customers who are connected to WhatsApp. Relatives are also connected to WhatsApp. Customers from outside are also connected to WhatsApp. Yes, out of city like Jaipur, Gwalior, Bombay. I put all my products on WhatsApp. I put my saris on WhatsApp to sell. They like it. They order it on the phone. They give the address to me and I put the address, I put the courier and the product are sent to them. So WhatsApp is very important for me. Many customers can't come to me, they only take it on the phone. I put the photo of the saris, they ask me for a range of 2.5 to 3 saris. I put the photo of all the saris, select it and send it to them.
No, sir. I don't have WhatsApp contact with vendors. They don't have time. They only send photos of the saris. If you want to place an order, they will talk to you but they don't have time. The staff sends it to me not the big vendors. I am talking about small shops. I have taken their number. They have given me this facility. Since I have started buying more, they have made it convenient for me that If I am selling 4 saris and I want 4 more then they will send it to me.
I have a photo of the saris that I have sold. I only send a photo to the vendors. I tell them to place the order, 4 more saris. They don't have time to talk to me. They have a specific time to come on WhatsApp. Their WhatsApp opens from 10.30 to 11.30 in the morning. They check and reply to you. They don't reply all day. You have to wait and WhatsApp is not allowed in any shop and videography is not allowed be it Jaipur, Kolkata or anywhere else. If you take the phone and say to take a photo then you will be refused immediately. There is a big banner there because time is wasted. We are showing our four customers that it looks good, see this lehenga, see this lehenga and later they will say that it doesn't look good, let's go to another shop. All their time is wasted on you. So they have refused in all the shops that videography, WhatsApp, taking photos is not allowed. It happens for me because I am a proper customer. Sometimes I get stuck so they allow a little for me to take just take one photo. Otherwise we don't take out our phone.
The change before and after using the apps is that before, saris were only available in shops. The customers who couldn't come, couldn't see them. If you put up a status on WhatsApp, the customers can see them. All the people I have put in contact list can see them. And a lot of people who aren’t added in my contact list also see my status. They place the order if they like it. So my business has expanded a little bit because of WhatsApp. The big thing is that if someone needs it urgently, I can put up a photo, if they like it, I can send it through my staff. My work is done. I got the money and I sent the goods.
You can say that I am busy from 11 to 12. I don't have a continuous retail counter. I mostly supply. I receive enquiries through WhatsApp or email. I work on them and supply. That is my main focus. There is less emphasis on retail.
In Tally, there is an entry on a daily basis for payments and sales. I have just made a payment. Let's see one or two examples. This is my daily entry. Today is 21st September. There are two entries for today. This is my daily entry. This is the entry for 19th September. This is the entry for some sales. This is the entry for payment. This is Anand Electrical. For example, this is an entry for a quotation. I gave a quotation to the client on WhatsApp. He told me to collect everyone's quotations for a week. I will keep taking quotations on phone from time to time.
I have a CA. Yes, I talk to him monthly. And it is a little more during the audit period. My audit has been recently completed. Yes, it is done. So, during that time, there is some continuity. And the rest is done over the phone. Or if I need it, I go in person. The majority of the work is done online. WhatsApp is used for communication. I don't require much assistance.
Yes, I have groups. But I haven't joined any group because we receive a lot of good morning messages and all, but I have created a broadcast. So, if I have to send a message, I can send it through the broadcast and everyone will receive an individual message on WhatsApp, and it won't be in a group. They will see that I have messaged them directly. If there is any festival or new product launches, I can use the broadcast to provide them with information. I don't have groups because I think it's very hectic we get useless messages more than work-related messages.
I would like to say that I use WhatsApp the most for business, as I must have mentioned WhatsApp two or three times at least. WhatsApp has upgraded itself a lot compared to before. There is also a WhatsApp Business app that enhances your profile and provides it to you, even the basic profiles. I use it on my PC (Personal Computer). The WhatsApp Web feature makes things easy to understand and see. Generally, I don't use WhatsApp on my mobile.
Yes, if you look at the normal WhatsApp, these things are not there. Normally, if you look, these things are not shown. If someone goes to my profile, they will be able to see the location of my shop, the timing, and the email ID. If there is a website, then the option of a website is also there. So this is the profile, showing the products that I have, and I can change it from time to time. See, the different categories that I have, I can put the options there and people can place orders from here only. They can do this; there are a lot of features like this.
Yes, customers can see the catalogue on Whatsapp and they do look at it.
I can't tell you specific benefit of using WhatsApp, but it makes it easy for people to know the location and timing of the shops. If someone is not able to know my location, they can directly find it on WhatsApp. Similarly, if someone is not able to understand the products, I tell them to go on WhatsApp and look at the catalogue there.
With WhatsApp Business, as I told you, these things are there and it looks normal, but it helps a lot in day-to-day life. Whether it's for location or catalog or saying WhatsApp Web, things that I am not able to do on mobile phones, it becomes very easy on PC. Like he had an enquiry that is this thing available in this particular design. So I will reply him that yes it's available. He will ask rate then I will send him the reply.
People take a screenshot and then send it to me to ask whether it is available or not. So this becomes easy on WhatsApp. If I use my phone, then I'll have to download that photo every time I open it. But in WhatsApp web, this photo hasn't been downloaded; it's just open in WhatsApp web. If I open it on my phone, then I'll have to download that photo before opening it, and the gallery will get full. But on PC, there is no such thing. If I have to download, then I have an option here, and I can download it from here. And let's suppose an excel file or a PDF file, let me give you a sample example. There is a drug factory, so they had an inquiry, and I sent it to them on WhatsApp to check if everything is fine or not. This is the panel that is installed in factories, and I sent them the drawing of that panel and its sizes. So they can check those things and tell me which is a bit difficult in mail, though I have sent it on mail as well, but on WhatsApp, it's easier because he can use it on mobile, and we get an indication with that blue tick whether he has seen the message or not. People usually prefer to open the mail on PC only. So WhatsApp makes that thing handy.
Not employees, but my brother and I check WhatsApp. And if there are any inquiries, then I will just send a message to my employees on WhatsApp to check the availability of the product or remove it.
Yes, yes, video call is very important. That is also a feature of WhatsApp that is very handy. If there is something that is not clear in the photo or something that I am specifically asking for, or if there is something that looks the same but there is a difference in Ampere or voltage, I tell them to zoom in on that specific spot or something like that. Yes, as I told you, the size of the product is clarified through video call. Or specifically, I ask them to tell me what is written there or just zoom in on those areas during the video call.
WhatsApp Web's best feature is that it allows you to use WhatsApp on your PC, which makes it very convenient. Other features are also available, but WhatsApp Web is particularly handy because it is connected to your mobile device. You can send messages through your mobile device as well. If the option is available, I would prioritize using WhatsApp Web. However, if the option of using Tally is also available, I would choose Tally as my first preference.
I get a lot of benefits because of UPI. I receive a lot of instant payments. For example, if I have to accept a payment from someone who is far away and unable to send me a check, or doesn't have enough time to make a bank transfer, they can directly share the screenshot of my QR code. This feature is also available in WhatsApp. With a single click, it shares your banking details. For example, I can send them my details with a single click using this WhatsApp business feature. This option is available. And if I have to send an address, for example, if I do this, then this payment detail is sent to them. We can do it in a single click. They will receive both the QR code and bank details, and they can send me the money in whichever way they prefer. If someone asks me to send them my address, then I can send them the address with the location in a single click. So the address is sent to them in text as well as the location. I came to know about these things Through YouTube.
I send customers the photograph of the products through WhatsApp. They will send us a list of products and they would want to know its prices. I will send a quotation to them. Then I will send the photo of the product or if anyone needs TV photo, I will send through WhatsApp. Our loyal customers who only wants to buy from me and no other shopkeeper then they will send me a list of products as per their requirement, they will ask me its price and then come to my shop.
I have a group called Electrician Family. They are all members of the group. Whenever I get new products, I add them to the group, whether they are new or old. I make sure to inform the group about these products. I even display them on my counter. I have created this group on my mobile using WhatsApp. I also keep their numbers and names in my diary, such as Rahul Gour, Rakesh, Mahesh, Ajay Mourya, Rakesh, Daya Shankar, Rinkoo, and Jagdeep. These are around 20-25 electricians who are actively working with me. I keep track of their names. If you visit my shop and ask for an electrician, I will check the area and call the appropriate electrician for you.
I communicate with my employees through WhatsApp and phone calls. I call them daily, and we have a group on WhatsApp for that purpose. Currently, I haven't reached a level where I can create an app for communication. When I reach that point, I will consider developing an app. Once I have a turnover of at least 5 or 6 crores, I will proceed with it. Cost is not a concern at the moment.
With all the good vendors, there is already a group. They share information about their products in the group. I will show it to you. The technology in the phone has made it convenient for us. We don't have to think too much about it. The vendors create the groups. There are two ways to communicate in the group: through broadcast messages or individual messages. For example, this Neelam company, it is from 2021. There are a total of 156 participants, and I am also a participant. Whenever they want to do anything, for example, if you see here, they have posted about their product. They share whatever they have in the group. All the 156 people are retailers. For me, the company is a vendor, but for the company, they have many counters. Similarly, all the big vendors create groups because they don't have time to speak with each and every one individually. If their phone is busy, then in the group, I will ask, "Sir, what is the rate for this product in this quantity?" and they will reply, and then I will say, "Okay, I will make the payment online and the product will be delivered." So we keep looking in different groups. That company doesn't create any group. Havells won't create any group. The employee of Havells will come and create an employee group for all the people. Havells is the distributor. I am a distributor, so Havells will create a distributor group. For example, there is Ganpati Enterprises of Havells. We have created a group of people like RR, Robin Singh. Like this, all are vendors. All our numbers are here, so whatever we want to do, we do it here.
Most of the work is done on WhatsApp. For example, let's take Raj Electronics. They have created a group of people where they share information with the retailers. For instance, if they have a new product, like R1 from Havells, they can quickly inform all the retailers in the group. This ensures that any necessary information reaches us promptly. It is common for everyone to use such vendor groups.
Yes, we have a group named Arihant on Telegram. We began linking the children to that group. Initially, we connected the children using WhatsApp. However, we encountered an issue where the girls' data was being leaked. To resolve this problem, we switched to connecting the children through Telegram. By doing so, we were able to hide the girls' numbers and connect the children without any issues. Unlike WhatsApp, which displayed the number of the person calling me, Telegram did not have this issue. Therefore, I decided to connect the children through Telegram.
Now we have a group of shopkeepers on WhatsApp. This group was created when we started the wholesale business. (showed the WhatsApp group). Yes, I created this group. The group consists of small stationary shops in various locations, such as Babugand, Amethi, Chanda, Pratapgarh, and outside these areas as well, including Chutanpur, Amethi, and Jaunpur. We created this group to promote our new shop and facilitate communication with potential customers. The idea was to inform people about the presence of our new shop and make it easier for them to find us, especially when visiting the wholesale market.
I provide my WhatsApp number to the kids (customers). If I am unable to answer their call, I ask them to message me on WhatsApp. Sometimes, due to a large crowd, they are unable to reach me via call. In such cases, I give them my WhatsApp number. If they ask about a specific item, we reply to them confirming its availability. If it is not available, we inform them when it will be available.
We continue to share updates on WhatsApp about any new information, whether it's in the form of news, updates, or book availability. There are numerous advantages. (Showing WhatsApp). We get orders through whatsapp status.There is a book by Piyush Vashney on reasoning. It is a famous book and currently has a discount of 30%. We shared the good news that Piyush Vashney's book is now available at a 30% discount. Everyone became aware instantly that they can now avail a 30% discount. This discount has increased from 20% to 30%, as mentioned by the shopkeepers. (showing the WhatsApp status)
No, I have not listing on Whatsapp. I have the online number of party’s sales person. I have party’s office number also. When sales person is not available then I place the order with the party office. We have to ask sales person whether this material is available with you or not, if he says no then I have to contact different parties for that material.
I contact vendors on telephone, WhatsApp.
Smartphone is a good invention. WhatsApp is there. I was thinking some time back that when WhatsApp was not there and trucks repairing work was being done here since 1985, how these people would be contacting vendors for the material. Maybe they would be contacting them on landline which was more trending at that time. Now we immediately click the photo, tell the vendor that this spare part and this model number we want and they send us the material. Now everything has become easy. Earlier there used to be much problem. Vendors used to send person with the material for delivery from other state to this state. Entire day of that person used to get wasted in travelling like this. The process used to be very slow. Same was with the shopkeepers, sometimes they used to send their person to the party to get the delivery of the material. At that time travelling was slow also. One day used to get wasted in travelling only. Now the process has become very fast, if we need the material immediately, the vendors will deliver it to us on next day. If we want anything urgent then they charge us more for it and send it in the bus. Within 1 hour the material reaches us then.
WhatsApp has become easy, if we click photo on it and send, our work happens with perfection. The shopkeeper or vendor is able to see the parts properly. I told you about WhatsApp, it is very much useful to me in my business. I click photo of the material that I have received and the copy of the bill and send to the vendor on WhatsApp. Even vendors click the photo and send me on WhatsApp showing that they have sent this material. If they don’t have the material, they write me there that this material we don’t have so check it with other party. If there is any change in the part then we click the photo and send them that photo.
No. I have my business card on my Whatsapp status; I did it when I started new. No. you can see my card, on Facebook also I have put. I don’t keep it all the time; I put it on festivals like Ganesh Chaturthi, Diwali….
No, I don't go there. Nowadays, you can do it on your phone. Just make phone calls or use WhatsApp. I can place orders on WhatsApp as well. You just have to write the name of the product and quantity. Just make a list and send it to that person.
Yes, I know about this WhatsApp and all, I don’t use Facebook that much, Instagram as well, I use YouTube sometimes. I know about Google Maps as well; I have all these apps.
If there is a new product in the market, then we get information about it from WhatsApp. Our distributor sends it to us on WhatsApp and also informs us about any schemes.
We have groups on WhatsApp, and the company sends us things. We receive all the updates here, including information about seeds and agro science. I deleted all the messages two days ago only. They send us things related to their products. If they launch a new product or something, then they send us an update. They have implemented this program and sent this.
Yes, I also send information to customers on WhatsApp. For example, there was a customer who sent me photos of paddy on that day. He sent me a picture of his farm, showing me the crops and saying they were very good. He specifically mentioned Bhindi. Yes, on that day, another person sent me photos of paddy. He had taken medicine from us and sent the "before" and "after" photos. Yes, the crops are turning yellow. He called me that day and told me that the crops are now good, the medicine worked well for them, and now they are healthy.
No, I don't make video or voice calls on WhatsApp with dealers and customers. I directly call them. I mean, if they are facing some problem or if they want to tell me something, then mostly I prefer phone calls. I use WhatsApp only sometimes.
I use WhatsApp just because of this, sometimes the customers want a particular seed, then they send a photo of that packet, I use it for that.
Yes, WhatsApp is good. No, it is fine. It is better than before. Nowadays, customers just bring us photos and say, "We want this medicine or this vegetable." They directly bring it in WhatsApp. Yes, and they say I want this medicine, they bring a photo of thing.
Vendors send the goods via WhatsApp. I buy small things. If some customers ask for costly things, I will send it via WhatsApp and they will send it to me through courier and I give it to my customers. I prefer going in person to see the collection. On WhatsApp, they will send information only about a few items, if we go there, they will show us 40 items.
When the customer arrives, we will ensure that the goods are available. We aim to meet the customer's demand promptly so that they do not leave empty-handed. If I bring the product today, there is a high likelihood that they will make a purchase tomorrow. Additionally, I inform customers that if the product is not available, they can contact me, and I will make arrangements for them. Some customers visit the shop in person, while others reach out through phone or WhatsApp.
I send positive messages on WhatsApp, including messages related to job opportunities. There is a group called Aam Aadmi Party that also sends me job-related messages. Jobs are often a priority for many people. I primarily use WhatsApp for my work, including marketing activities and purchasing items from individuals and companies. Additionally, I handle the business layout. I do not engage in lending activities or go out physically; all my work is conducted through my mobile phone.
This is a WhatsApp group for a business called Novelty Shop. We share updates about the new varieties we receive. I saw a new variety this morning and I have shared it on WhatsApp. When we visit the shop, we can see what is available and buy whatever we like.
Yes, we have a lot of customers. I have a different group of customers. During the lockdown, I created a group for women. I conducted online business for selling clothes. I earned a profit of 7000 to 8000 rupees during the lockdown. I also created a separate group for girls and boys. This was done to manage any comments boys might make on girls. That's why I created separate groups for women and boys.
I share my videos on Instagram and Snapchat too. However, they don't get much viewership there. Most people watch them on WhatsApp. On WhatsApp, at least 175 people regularly see my status. I don't focus much on Instagram. I don't post frequently on Facebook and Instagram. People place an order and then it gets delivered. No, I don't deliver to their homes.
Yes, I have made many videos where I invite beautiful girls to my shop. I give them a ring or an earring and ask them to make an ad for the shop. One of the girls I interviewed is Shiva Khan, a famous girl from Nagpur. She has made a lot of progress, but she doesn't acknowledge or respect me. I am sharing a picture of my shop where she took a picture of my earring. Shiva Khan has also worn these rings from my shop. She visited my shop yesterday as well. The earrings from my shop are still available, although some of them have been damaged. I pay Shiva Khan 10-15 Rupees for taking pictures and posting them on her Instagram. I also share them on Facebook and update my Whatsapp status.
This one is not online but but that one is. I provide deliveries and the people can use the app as well. These days everything can be done through WhatsApp.
I call the vendors and I even place orders on WhatsApp as well.
Because of the app? Nothing has changed, but we get to know about the new products. Here, this is our group, no, it is on the other mobile. Here, this is Raat Pharma Gandhi Baug. He is a wholesaler for us. Whatever new comes to him, he adds them to the list and mentions that they are available for purchase. Yes, we have a group named the production information group, which informs us about the new products. The group includes all the chemists from North Nagpur. We can send each other information about the products needed and the information needed for any product.
Yes, I am going to Indonesia for export. I have a friend here who works at the export office. I went there on the 11th of last month because he told me about it. There was an exhibition, so I met a few people there and got to know more about it. He asked me to come, and although I haven't received the confirmation yet, I have already packed everything for the medicines export. I am going there to finalize that deal. I learned about this on WhatsApp.
In my personal phone there is product information group, I don’t remove that group from there. I use that group otherwise there is nothing personal in it. I didn’t shift to new number. have to fill up the form and submit there. Their sir would be there then he will do it otherwise not. I find it a hectic process.
That dada’s friend is CA, he handles everything for me. From 7 to 11th date every month I contact CA. We have to file GST. I have to send details of both the shops, GST 1 and GST 2. Yes on WhatsApp I send it. From inside I have to take it on excel and once it taken on excel, I send it to CA through WhatsApp.
Due to the increasing demand for mobile phones and the need to spend more time on them, it becomes necessary to click photos and send them. However, this can be challenging at times due to network issues. Personally, I use WhatsApp to share photos with friends, as it is a popular platform these days.
I also have their phone numbers to contact them, especially when they leave my shop. Since I have customers from different areas, they may see me somewhere else and greet me with a hi or bye, or even stop to talk to me. This interaction continues over time. Additionally, I have WhatsApp, which allows me to stay in contact with them.
I usually post once a day or every two days. When I come across something interesting online, I notice that many people are sharing it, so I also share those photos in this group. Additionally, my friends share photos in this group that they have seen in other groups. I prefer not to add people to the group unless they are genuinely interested, because if you add too many people, they tend to just look at the content and ignore it, which doesn't generate any business.
You mean sharing these photos and everything. Yes, and this is the group. I removed a lot of things from this because my phone was lagging. So, I deleted many things and groups because my phone was causing me a lot of problems. This is my personal number that I use for Whatsapp and I don't have any other number.
I participate in some WhatsApp groups, such as Ladies Shopping Point and Saree India, which are about dresses and Kurtis. In these groups, I browse through the items. If I like a Saree or Kurti, I send a message on WhatsApp to place an order. I share the image with my customer through WhatsApp. I buy the item from the group I'm in and then share it with another group called Ayesha Collection.
I call and inform them on WhatsApp that these goods are required. They send the sample. They create a bill and send us the bill on WhatsApp. I send them the payment amount on PhonePe. Sometimes I also make purchases on credit. Later, I pay off the credit and they send me the goods by transport. This process continues in this manner. Now, if I order any unique product, then I have to go there. If they call me to see some new and unique items, in that case, I also visit their place and choose the color and items. Both my wife and I like to see and touch the product before ordering because if I like it, the customer will also like it. I think in that way. That's why I handle everything on my own.
Yes. That's for toys, and then also for the household vendors as well. They would send me that on WhatsApp. They send me the catalog and pictures also. The vendor does send that.
Yes. Whatsapp is much needed for the Cyber part. Mainly, it is needed for the Cyber part. Someone came for a printout. They would say that the document is on WhatsApp and what they want to print, and then I open WhatsApp web and they scan and download it. Then I do the printout. It is much needed for my Cyber part. Then I have some customers who would send me something on WhatsApp, and I have to print it out.
That's like when I receive new stock of jewelry, then I update the status on WhatsApp. The customers see that, and sometimes they ask for something as a special order, so they also send me a message on WhatsApp. We cannot call all the time, and sometimes I write them a message that their product has arrived, and then they come and pick it up. I communicate with the customer about this, and if I need to show something, I take a photo and send it. Customers like to see the collection live. Then sometimes a customer comes and wants to show it to someone, so she makes a video call on WhatsApp to her family member and shows it. That's what happens during the video call. All of this is done on WhatsApp Business, I don't use it on personal WhatsApp. All the customers are on WhatsApp Business. You can learn about the WhatsApp Business app by searching for it. It's like when you have this question in mind about whether you can open another account on WhatsApp or not, and then you can use WhatsApp Business for this. That's why you don't always need to rely on someone else for information.
Wholesalers and distributors have joined us in the WhatsApp group. We have to go to the market daily, mostly every other day. We can go there and if there is anything new, we purchase it. The regular items are normal. They post photos in their group, so we get to know if something new has arrived. Then we go and buy or book that item over the phone. They do post photos. Their customers are there on WhatsApp group. Everyone can see it. We are also the members in the Wholesaler group.
It happens, if I like something and I don't have enough money to buy it, so I make a compromise. Wholesalers provide products on credit and they also keep a record of it. They send me the amount on WhatsApp as well. I also keep a note stating that I took the product on credit for this amount.
The connectivity with the customer was improved after using WhatsApp Business.
Whatsapp is something that makes me more connected to the customers. When I meet a customer, I take their WhatsApp number and provide mine as well. This way, when I have a new collection, you can see it on WhatsApp. I save the numbers of new customers so they can see the collection and we can communicate. By communicating, I can build a relationship with the customer.
There are groups and distributors who send the message in the group. They tell us that we could take a look at the new product and if there are any changes in the price of any product.
Vendors call on WhatsApp and send reminders about the payments. If I am at the market for any purchases, I pay them at that time.
I show the color options to customers on WhatsApp. I show them the color options in case I have something new. If the customer asks me to WhatsApp any new goods that come to the shop, they call me and tell me to send it to them on WhatsApp. They want to see photos, so I show them the photos. If I have some new saris, they might ask me to send them the colors. Most of the customers do that. I send it to them when they ask me, not otherwise. I tell them the rates when they come here. If they ask for it, then I tell them. I don't tell them before they ask.
I had thought about using WhatsApp status. I had thought that I would go about it in the next couple of days – send pics of the business. I thought about putting it on my status. I have seen many WhatsApp messages. I thought I would do the same. There are many people who put up pictures of the status of messages. There are friends who are into medicine, so they put pictures of medicine-related things. Some are into cars, so their status defines that. I thought that I would do the same.
No, I don't have my shop on Google Maps. If they ask me for the location, I send it to them. However, if they call me and ask me for the location, I send it to them on WhatsApp. I thought that I would do something bigger and then come onto maps.
For us, WhatsApp is used more because if a distributor sends photos of something or if a product arrives, then they have to provide information. We also use WhatsApp in groups. It is a distributors' group. Whoever provides us goods and if a new product is launched or if a price list comes, all these are shared in the group. They created the group and added us there.
If someone sends the order through WhatsApp, then we will send the bill through WhatsApp. Some customers send the items through delivery, we will check them and deliver the items to their place. We provide door delivery. On Sundays, we will make deliveries. Most people come to the store and buy items. However, there may be two or three people who would send their order through WhatsApp. We will send them the order and the bill accordingly to their house.
I instruct my employees to record daily sales and profits. They note down what they've sold and the associated profits. They send these records to me through WhatsApp, and I review them regularly.
WhatsApp is an essential tool. We even have a business class WhatsApp group. We add customers who come regularly, those who recharge their numbers, and our main contacts to this group. We use it to provide updates. We primarily use WhatsApp for second-hand sales, which are quite common for us. We update our price list and share details of upcoming sales. For instance, when we have a sale happening in a few days, we'll update the group with the sale rates and information about when the mobiles will be available and when the checks will take place. We also update our customers about ongoing offers through WhatsApp.
To express our gratitude to our happy customers; I send voice messages through WhatsApp, as we may not be able to thank each one individually. Recently, a customer commented that the video was 'super' and mentioned that the wait was fruitful. We also interact with customers through Whatsapp. But I have not put any whatsapp status.
We forward messages to constant customers on Whatsapp. We forward only to known people basically.
Suppliers are available on WhatsApp. They share new models with us.
We call vendor for new stock. For examples, if there is Diwali, we ask what is special for Diwali. They send photos on WhatsApp. These are trending now. I used to check. We shouldn’t do as such if he says. I cannot say okay for everything. I should feel whether what you are saying is correct or not. He will send a sample and I will see. He says it is trending now. I will see and know whether it is really trending or not. After seeing it, I feel okay because it is new design and then place the order.
Yes, I post statuses on WhatsApp. If I feel like it I want to put a top I will do that. If I want to show a pant and shirt I will do that too. I post only once in a while. During Diwali time, I change status almost every day.
If a customer asks for a item and ays that it doesn’t matter if it takes a month but he wants 20 pieces which are all similar. I check with my vendors. I send them the image and ask them if they can either get it ready for me or give it to me if they have it. They might say that they need a month’s time. I will tell the customer that it will take so long and I will tell them to pay an advance before going. We give a receipt for the money that they have paid and that is all.
I have been using WhatsApp for many years and we don't do anything much related to business. However, there are WhatsApp groups wherein the wholesale market sellers will post the new things that are available in the market. If it is necessary I will buy it. When go to the shops and give them our mobile number, they will add us to these groups. Wholesalers in Coimbatore and Chennai send messages. If there are new collections they notify me and I will see and buy them.