At that time, when my husband goes to buy inventory, customers come and we deal with them. I inform the workers about their tasks. I create a list of the products we need and give it to my husband. We restock the goods when their quantity decreases. I instruct him on what to bring based on the customer's demand.
Then we have a group on Whatsapp where we share our dispatch reports and keep track of the orders. We also have small counters where local shopkeepers can purchase from us. So this is how our dispatch and order process works. Everyone in the group is involved. Whenever we receive an order, it is posted in the group. For example, if someone needs 100 pieces of LED 8watt and 9watt, they will mention it in the group. This person is responsible for checking the order, preparing the products, and packing them for dispatch. The collection person has access to this information as well. They check what payments are remaining and visit the customers to collect the payment. That is their target. All of them work full-time with me, and I provide them with a good salary. The sales person earns 18000, the collection person earns 12000, and there is an additional 6000 for the collection person. I pay them based on their performance.
I communicate with my employees through WhatsApp and phone calls. I call them daily, and we have a group on WhatsApp for that purpose. Currently, I haven't reached a level where I can create an app for communication. When I reach that point, I will consider developing an app. Once I have a turnover of at least 5 or 6 crores, I will proceed with it. Cost is not a concern at the moment.
She should let me know beforehand, and once she arrives here, I will inform her as well. Holidays are like giving her a day off whenever she needs it. It's not a big deal, like you won't have any days off or anything like that. If she needs it, she can take a day off without any problem.
To know how to trust that person, I will first ask where he is from and where he has worked. We will gather all those details to get to know him. There are many people who have worked in a shop for four days and then come here asking for work. However, they leave after 4 days and go. There have been such people before.
A trustworthy employee is someone who is very transparent. By that I mean, they provide answers without hesitation, as if it's at their fingertips, and they excel in accounting. They are honest and trustworthy; I have a good ability to identify people, a trait I've inherited from my mother.