Actually, I use Google Search for a lot of things including my business. If I am not able to understand something or if I need information about any medicine or product, I will search for it on Google. I use Google Search to gain knowledge.
I sell all types of products at my shop. I engage in various types of businesses. I am an agent of ICICI Prudential, and I have passed the IRDA exam. I also provide mediclaim services. Additionally, I am an IRCTC agent, which allows me to use my laptop to book train tickets. The key is to offer a wide range of products at my shop, as customers are more likely to visit a shop that offers a diverse selection. Therefore, I strive to stock my shop with a variety of products so that I can fulfill any customer's request. It is important to me that no customer leaves my shop empty-handed. At Smart Bazaar, you can find a wide range of products, but you cannot book train tickets there. However, at my shop, you can not only purchase all types of products but also book your train tickets. I typically assist older individuals who are unable to visit the railway station to book their tickets.
My daughters have only helped me learn about using a smartphone. There is still a lot to learn. I don't know everything. I can only read and send messages on WhatsApp. I don't do anything else. I type and send messages.
I don't know how to pay someone using these apps. I only know how to receive payments. I open the app and check. I have not sent money to anyone yet. Once, I was in my village when my auditor called me. It was the last day to pay the professional tax of Rs. 2500. He asked me to pay using Google Pay or PhonePe. I asked him to guide me over the phone and I would follow the instructions. It happened only once. I paid 2500 like that, just following his instructions. However, I don't remember now what I did.
It has been a week that I am using a smartphone. Guruji has given this to me. He scolded me a lot and then he bought this for me. He says I have to change with the times. When we go there for an hour or so, they tell us about all of this. He teaches me how to use this phone. He has taught me everything, even how to download apps.
All of these depend on the customer. We will enhance our technology based on the customer's and market's needs. If we work based on outdated information, we will fall behind. We need to make changes according to your needs. Without changes, we will lag behind. We must progress according to the customer's and market's needs.
Yes I have been using smartphone since 10 years. If something went wrong, I used to get worried and think, "What's wrong with the phone?" even though it's a new phone. I used to run to the person who had more knowledge about it and ask him to check what's wrong with it. I went to my uncle.
I paid an annual amount of 17000rs as a one-time payment. This amount includes customer service and technical support. If I don't pay for customer support, they will not assist me with any issues related to the software. In case of any problems, they can trace the entire system using the IP address and resolve the issue. If I need help with updating stocks, I can call them and they will provide an Anydesk ID to assist me. Although there is a mobile app available, I haven't used it much due to my limited knowledge.
I don’t know much about the apps, my son is there, he installed this for me earlier, this Google Pay and all. He knows about these things and I go to him if any problem arises.
Most people don't know that it only takes 2-3 days to learn how to use a smart phone. Personally, I don't pay much attention to it. However, if something is good, I save it on Instagram. Similarly, if I come across a video I like on Facebook, I can save it. If I am unable to save it, I forward it to my family. I either forward it to my wife or to my friend. If I can't save it or forward it, I simply remember it.
I have thought about this on Facebook, and I would like to develop it further. Whenever I get new stock of goods, I will also add them on Facebook. However, I am not very familiar with Facebook. I only have an account and that's it. I don't know much about it or what happens on it. I need to explore it more before I can develop my online business further.
I had thought about using WhatsApp status. I had thought that I would go about it in the next couple of days – send pics of the business. I thought about putting it on my status. I have seen many WhatsApp messages. I thought I would do the same. There are many people who put up pictures of the status of messages. There are friends who are into medicine, so they put pictures of medicine-related things. Some are into cars, so their status defines that. I thought that I would do the same.
We check the received payment by monitoring the alert in the box. If they deposit it into my son's account, I don't receive a notification. I have to ask my son directly. We don't have a box for Bharat Pay. If the customers are unfamiliar to us, they would save our name in their phone. If we are unable to check, then I ask my brother. My son goes out and we are unaware if the money has been credited. We only find out when we check our mobile. They simply leave after claiming that the payment has been made and show the checkmark. Then my son comes and informs me that the money has not been received. When they return to our shop, we inform them that we have not received the money and ask them to pay again. They would also know when they check their bank account. We tend to only check if the amount is significant. We don't bother if it's just 5 or 10 rupees.
Nearly 10 years that I have been using a smartphone. I don't know how to use it, but I have.My children taught me how to operate the smartphone. They are well-educated and have obtained double degrees. If we have a small phone, they don't respect us. I don't know how to use it, but my children insisted that I buy one.
When the money is credited, I check my SMS. I have an app, but I don't know how to check in the app.