Customers make completely online payment. I have no other payment methods other than cash and UPI. I don't have any sales register. In my shop, nothing is sold, only repairs are done. I buy everything from another place. I have to buy parts for different vehicles. I buy these parts daily and pay for them online. Customers pay online to me and I pay online for the parts. I don't keep any account to track my profits. I don't pay attention to that. I have an idea, it's around 1000 or 1500 which I earn. Everything is on my phone.
No, the customer doesn't pay upfront. I have to buy parts from my own pocket, and the customer pays later. I can't ask a regular customer for advance payment. If it's a new customer, I ask for advance payment. If I get a defective part, it can be exchanged. If I don't open the packaging, it can be easily exchanged, but not if the packaging is opened. Products from JC Road cannot be exchanged. I have many items lying from there. They have boards outside that say 'no replacement'. Yes, I have bought the parts, but now I have to wait to fit it in another vehicle. The part will not go to waste; it will be used sooner or later. There will be no loss, but I will have to wait. No parts go to waste in my shop.
I don't take any advance payment from customers. If they don't have money, I do their work based on trust and ask them to pay later. I pay from my own pocket and complete their job.
The customers used to ask me whether I have Google Pay or PhonePe. As I did not have it before, they used to go to another shop. Otherwise, they would tell me that they will get money from the ATM. But they never come back. Now that I know, I can check the received payment.
Yes, I did home delivery in the beginning. However, I stopped it after 2-3 months. The reason for stopping home delivery was puja. The customer would say, "I have puja at home, I will pay you later; papa is doing puja now. So, I will not visit your home repeatedly. It does not look good. If I come to your shop repeatedly, leaving my business; would you like it?" I did home delivery for 2-3 months, but not for long. I made the decision early and didn't need to think much about it.
I decided to use Google Pay because people started asking for G-Pay. Otherwise, they won't come to us. I would tell them that they can take the items and pay later when they have the money. The Lord will remind you to pay me, so don't worry about that. You will be surprised when that happens. They can make payments online using G-Pay, or they can pay in cash. I chose G-Pay because a representative from Google Pay approached me and offered it. The representatives of Google Pay, the volunteers, came to me. It has been about a year now that I have been using G-Pay. They said it is good and that my payments wouldn't be stopped. If there is any issue, they will come soon. They asked if I wanted a sound box, but I declined, as everything will be shown on the mobile. Any payments received will be shown on the mobile these days. I don't have any other UPI apart from G-Pay, and it is good. If I see others using different apps, then I will consider them. I saw that Google Pay was good. Many people I know said that Google Pay is good. The vendors also told me that G-Pay is good. They said it is good, and they are very experienced compared to us, so I thought, okay, let's go ahead with it. No option for card payments.
Cash, barcode, bank account number of Vinayak furniture are the payment options.
We count the cash and also keep track of the sales and the revenue generated from them. We receive the message on the screen. The cash is deposited into my husband's account. Even if a customer makes a payment, we are notified. We check if the payment is successful. If the payment takes longer, we have to inquire if the money has been received. We take a screenshot of the payment and also capture a picture while asking the customer. We have information about the remaining customers, so we can gather details about them.
QR codes have brought about a revolution. If someone is giving me cash, they will round it off and QR codes make it easy. For example, if someone has come to buy things and they didn't think it would cost this much money, if they have a particular list of products and they thought it would cost around 20k, but if it exceeds 20k, then they know they have this much amount of money in their account and they can pay me through that. Generally, people have money in their account and no one keeps cash with them. So UPI makes it easier to pay from your bank account.
We offer two payment options: Google Pay and Paytm. We used to have a card machine, but we closed it because it was only free for transactions up to Rs. 30,000. After that, they charged around 2%. Moreover, if someone wanted to pay with a card for a Rs. 30,000 transaction, we couldn't process it. The card machine had some issues and had a monthly rental fee of Rs. 200. However, they have now discontinued the card machine and replaced it with a new system. The new system charges Rs. 200 plus 2%. These were the problems we faced. Since the launch, I have been using QR codes for payments.
The concept of using QR codes is intuitive. When you open an account, the bank provides you with a voucher. Nowadays, even paan shops are utilizing QR codes, which have been around for about 4-5 years. I'm not referring to a distant past.
We maintain a record of our available cash on hand and write down the expenses for the next day. Additionally, we keep track of our overall expenses and the remaining balance. Furthermore, we also keep a record of the funds in our account. We diligently record your daily sales, whether they are made in cash, through Google Pay, or Paytm, and jot them down in a diary. We carefully note down all expenses to ensure accurate record-keeping.
I use Google pay. There is no difference in it. Sometimes payment is later due to server down. Sometimes message comes late; I have faced this 1-2 times. Customer sent me money but I did not get message then I wrote down the number of the customer and told him if I don’t get message then I will call you. every time I don’t get message I do this, if customer is from outside somewhere then I make him sit till I get the message. Local customers’ number I take and I ask them to go. There is no difference in it. Sometimes payment is later due to server down. Sometimes message comes late; I have faced this 1-2 times. Customer sent me money but I did not get message then I wrote down the number of the customer and told him if I don’t get message then I will call you. every time I don’t get message I do this, if customer is from outside somewhere then I make him sit till I get the message. Local customers’ number I take and I ask them to go.
3 years back before corona customer had to carry cash. If his bill is 5,000/- and he is having 4,000/- cash then 1,000/- was left to be paid, then he would come next time and then give me that but now he gives me 1,000/- through Gpay. Now customers also divide the money and do the payment.
With customers, the payments are in cash. We don't offer credit. Some make online payments, while others pay with cash. Yes, we have a register. If the customer is a regular, I take their phone number because sometimes they tell me that they will pay later. I write it down under their name.
Some customers pay online and some pay with cash.
I have everything. QR code, Google Pay, and Phone Pe. No, I don't have a card machine. People ask for QR codes. If I have a card machine, I have to pay 2%. It will be credited to them too. So I decided not to have that. First, they gave me credit cards from the bank. I said I don’t want anything. Full and full cash and carry only. After the QR code, I started using it. First Paytm gave it to me and I've been using it since then.
Notifications are on for all the apps. I receive the message automatically. It is not necessary to open the app. It will send me voice notifications. It's available in all the apps. It is there in Paytm, Google Pay, and PhonePe. If we turn on the internet, we receive messages automatically. If it is received it says it is received.
I add customers' bills in the evening. Every day, I have to enter about 30 to 40 bills. No, I don't print the bills. During the OPD timings of the doctors, there are about 100 patients every day, which is the total from morning to evening. Currently, they have attended to about 70 patients, which means there will be another 60 in the evening. Some wait, and some don't. I give the bill to whoever wants it.
Yes, there are changes with QR code and it is also easy. You saw now that person did not have the change, he went outside and searched for the change but he did not get it. Through QR code, you can easily pay any amount you want. Our time is saved. See, he is one of our vendors; he is a Brahmin. Anytime I phone him up, anytime he brings the stock to me.
I feel cash transaction is fine, if they will do it digital then….how daily wage people will cope up with this, how they will be able to afford digital money. For doing transaction digitally they would need smart phone. Daily wage people earn 400-500/- and from that they spend 300/- in buying vegetables and grocery items so how they would be able to afford digital payment.
QR code has experienced significant growth. It is similar to when someone has 100 rupees with them and goes to a shop, but finds something they like worth 500 rupees. They can quickly make the purchase using the QR code. This is beneficial for those who prefer not to carry any credit with them while shopping. Even if they don't have cash, they can still make the payment online. This is a major advantage. Personally, I never carry cash and prefer to make online payments wherever I go. When I realized the benefits of QR code payments, I also introduced it to my customers. With QR code payments, customers can even make online payments when the shop is closed for 2 days. Online payments have significantly contributed to the growth of businesses.
It could be due to various reasons that I am not using Google Pay or UPI. For me, it's because if I don't have cash, I won't be able to conduct my business. That's the only reason why I prefer customers who can pay in cash. I have no interest in doing online business, similar to Reliance Market. I feel like I have suffered significant losses in my business because of them, and I will never engage in business with them again.
I only use Paytm. That was the first payment method I started using, and after that, there are many others like Google Pay. Of course, there are also many other UPI payment methods, but I don't want to use anything else. I tell my customers that I will not be accepting any other payment methods. It's a small city where cash transactions are more common, and in larger cities, it is possible to use other methods. Even distributors prefer cash in their hands and do not accept online payments. They don't take online payments, and small distributors prefer cash because they also have to make payments. So, we prefer to work with cash, whether it's 50 or 200 rupees or whatever amount - we want it in cash. If I have to buy something, then I will have to pay in cash, and not everyone here accepts UPI.
If customers tell me right at the beginning that they don't have cash, then I will ask them to go to another shop. It's okay if it happens once in a while because we really need cash in our hands. This is not a big city where transactions can happen online. In smaller towns, you have all kinds of people and not everyone has UPI. Many people also require cash as a result. Some people have to send demand drafts as well.
I accept UPI payments only sometimes! Sometimes, a person might have a cold drink and may not have money - so at that time, I cannot just let that person go, and I decide to take UPI payment.
I learned about UPI a year ago, but there were many negative things being said about it, such as money getting deducted and so on. People thought that money would be taken out of their accounts easily, but later I realized that there are many advantages. Most customers don't carry cash anymore. They come and ask if we accept PhonePe and Google Pay. They might not have made the purchases if I didn't accept it.
The customers make payments too. It is very advantageous. My perception about UPI changed when I repaid my loan. They said I could also pay them back this way. They had a scanner, and I made payments from there. I could also receive the money this way, and I was assured that the money would go to the right place. That is why I said they could proceed with it.
We provide online payment options, such as Paytm, Google Pay, and Phone Pay. We accept card payments and have Axis Bank machines. However, there are charges for card payments, and they vary based on the type of card. Customers understand the additional cost associated with card payments.
We offer the following payment modes to the customers: Paytm, credit card, Google Pay, Bajaj finance, PhonePe.
Customers pay online. I started using UPI 2 years ago. Earlier, it used to be only cash payments. The number of transactions was also lower. Whoever comes, they keep asking for Paytm. Sometimes they say that they will get cash the next day, but we don't receive the money. So, we thought it would be better to have an app.
We check the received payment by monitoring the alert in the box. If they deposit it into my son's account, I don't receive a notification. I have to ask my son directly. We don't have a box for Bharat Pay. If the customers are unfamiliar to us, they would save our name in their phone. If we are unable to check, then I ask my brother. My son goes out and we are unaware if the money has been credited. We only find out when we check our mobile. They simply leave after claiming that the payment has been made and show the checkmark. Then my son comes and informs me that the money has not been received. When they return to our shop, we inform them that we have not received the money and ask them to pay again. They would also know when they check their bank account. We tend to only check if the amount is significant. We don't bother if it's just 5 or 10 rupees.
Customers mostly pay by cash. Online payments is rare. I have online payment options like GPay, PayTm and Phone Pe. I don’t have a card machine. We don’t get many transactions. We need to make a turnover of a certain amount or they take charges.
I stopped giving credit to customers. I have supplied to small shops. I have supplied like this to many customers. Actually one customer cheated me. She is a lady who owned a small textile shop. When she came here for the first time, I said to pay cash for some time and then change to credit. She came and took cash 2 to 3 times. She asked for credit and I gave. It nearly came to 30,000 rupees. When I go to ask for payment she will ask me to come tomorrow and I will return. I went 3 or 4 times and she didn’t pay. Many of them pay cash and take the stock. Those who are regular customers for many years will take it as credit. Some customers will pay correctly to the shop. Some customers will ask to come to the shop every week.