Yes, I did home delivery in the beginning. However, I stopped it after 2-3 months. The reason for stopping home delivery was puja. The customer would say, "I have puja at home, I will pay you later; papa is doing puja now. So, I will not visit your home repeatedly. It does not look good. If I come to your shop repeatedly, leaving my business; would you like it?" I did home delivery for 2-3 months, but not for long. I made the decision early and didn't need to think much about it.
No, we do not want to take our business online. If we go online, there are many disadvantages and advantages as well. Disadvantages include customers buying products online and then returning them. There is also the hassle of product delivery for us. That will be additional expense for us. Return is problem and if they go to deliver, in between the product breakage can happen. It could happen very much. So, there are different kinds of problem.
If someone sends the order through WhatsApp, then we will send the bill through WhatsApp. Some customers send the items through delivery, we will check them and deliver the items to their place. We provide door delivery. On Sundays, we will make deliveries. Most people come to the store and buy items. However, there may be two or three people who would send their order through WhatsApp. We will send them the order and the bill accordingly to their house.
If a new customer comes, we try to make them our regular customers based on what we say and the rates. We have to show them the quality of the products at our store and convince them. That's all. So, they will visit other shops and come here. There are a couple of huge wholesale stores nearby, and they will see the rates there and come. Some people may not like the quality, and some people just ask for the rates. For example, if they want around 2 times, they will inquire about the rates of at least 50 items. Sometimes they may want a particular item that is not available, so we will buy and keep it specifically for them. If we give them what they ask for, they will definitely come again next time. We should be friendly and talk to them. We must not be harsh towards them. Sometimes they may ask if we have a family, so we have to answer them as well. They will call and ask us for the items. There are 4-5 customers who call and place orders. They may visit once every 4 months, but the bill will come every month. So, we will deliver the order, collect the cash, and come back.
I can't do anything if customers aren't satisfied. Every customer will be different. There are customers who will buy some items, and for a while, they will buy from us. But after some time, they will stop coming completely and start buying from another store. However, if they are not happy with that store, they will come back here. If there is a rush, they may want to get the items quickly, but it will take time as there is a line. They might go away and get it from another store. Even there, there might be a rush, so they may come back to us. They have done this during festival time as well. However, I haven't encountered any rude customers, and we haven't been rude to anyone either. They will generally call or come back after an hour to collect the items. Sometimes, they will want us to deliver the items to their house, so we will deliver and then receive the payment. Some people will send the bill and go to work; they will instruct us to send the items to their house, where someone else will receive the delivery. Alternatively, some people will give us the bill and keep it ready in the evening, so that they can come back from work to collect it. we need to maintain accordingly, as the customer demands will be different on different days. Like today, we have a bill. He has told us to pack the items and deliver them by 8:30 at night because they will be home only by then. They gave us the bill in the morning itself.
So, I don't think anyone around here is fine with the home delivery. So, right from the beginning, we had given the ad and mentioned specifically about home delivery, that's why maximum customers are coming here for that. Someone at home will go and deliver, or maybe someone will be there to help, and there will be a person who specifically comes for home delivery in the evenings, so we will give it to them.