The sale is in terms of units. It's not a huge market here. There are hardly five or six shops here. So, we are able to survive. Since the Central Mechanical Engineering Research Institute is located nearby, a few customers from there come to my shop to buy products. If they want to buy products that I don't have at my shop, I will buy those products for them from outside. I have to do that much to keep the customers happy.
The only issue is that I don't get enough customers at my shop. If my shop were inside a shopping mall, I would have many customers coming to my shop every day. In that case, I would be able to sell products at a fixed rate and keep a wide range of branded products at my shop. As I am a retailer, I have to keep all types of items and products at my shop. I have to keep both costly and cheaper products at my shop. If a customer comes to my shop to buy something, I don't want them to leave empty-handed. I always try to keep all the products that the customers want to buy. But if I don't have a product that the customer wants to buy, I will get it for them from somewhere. So, I always try to make sure that the customers leave my shop happy and satisfied.
It depends on the customers. It is not possible for me to know what the customers like. A customer can like many things. My job is to satisfy the customer. Now, let’s say that you come to my shop to buy the Lakme foundation, but I don’t have this product at my shop. Instead, I have a similar product called Joy Foundation at my shop. In that case, I have to satisfy you first, and then I can convince you to buy the Joy Foundation.
Now I do get customers who can't afford to buy expensive products from brands like Lakme. If a customer comes to my shop to buy an aloe-vera gel and they have only 150 rupees in their pocket, I can't make them buy the Lakme aloe-vera gel. I can't sell the Lakme aloe-vera gel to them on a credit basis because I don't know when they are going to pay me back. So, instead of the Lakme aloe-vera gel, I can sell the Astaberry aloe-vera gel to the customer as they can afford to buy this product. In this way, I will be able to satisfy the customer and earn income, which is good for my business. So, this is how I run my business. I don't sell products to the customers on a credit basis. If I do that, I know that they will pay for the products after 2-3 months. I can't wait for 2-3 months to get paid. I have to sell the products in stock, get the money, and buy new products. It's not like the customers will buy products from one brand only. They will buy products from other brands as well. So, I have to buy and keep products from various brands at my shop.
I sell all types of products at my shop. I engage in various types of businesses. I am an agent of ICICI Prudential, and I have passed the IRDA exam. I also provide mediclaim services. Additionally, I am an IRCTC agent, which allows me to use my laptop to book train tickets. The key is to offer a wide range of products at my shop, as customers are more likely to visit a shop that offers a diverse selection. Therefore, I strive to stock my shop with a variety of products so that I can fulfill any customer's request. It is important to me that no customer leaves my shop empty-handed. At Smart Bazaar, you can find a wide range of products, but you cannot book train tickets there. However, at my shop, you can not only purchase all types of products but also book your train tickets. I typically assist older individuals who are unable to visit the railway station to book their tickets.
We serve tea or snacks to the customers. Mostly, people don't have it. If some people ask for tea, we order it. It is not a significant expense. We have to bear such negligible expenses to stay in this field.
If a customer doesn’t like my services then I do the job again. If he doesn’t like the service he will go to some other place.
When a new customer comes, I offer items at a reasonable rate compared to other shops. My rates are not high, and I keep my profits very low. I don't try to exploit the customers. When a new customer arrives, I inform them that I am taking the least amount of profit. If they find a better price elsewhere, they are free to go there next time. Once they develop this trust, these customers will become regulars.
I face a problem in my daily work when I am out of stock. If a customer comes and returns because of the unavailability of material, they face an issue along with me. You come with higher expectations that the material will be available at my place. If it is not available, you get disappointed. It is understood that all materials will be available in the shop. If you get disappointed, we also face an issue. The customer thinks about how they would be able to manage as they have a puja at their home tomorrow. So, I tell them that I will provide the material tomorrow.
Customers come from far places: Handia, Saidabad, Kakra, Kathua, Chhibaiya, and Chusni. If the shop's variety, range, and behavior are good, everyone comes. Quality is also maintained.
Customers come to my shop repeatedly and they are my regular customers. It depends on quality. As I have maintained quality and rate, customers come to me. Otherwise, there are many shops and customers. There is no rule that you have to buy from me. You can buy things from wherever you want to buy. It does not matter. I have already told you that customers consider behavior, quality, and rate.
I ask for feedback about the products from customers. When a customer comes to me next time, I ask them: "Are you satisfied with my material? Did you get the proper material? Is the person who came to your home for puja happy?" Then the customer explains to me whether the material is good. If the customer is not satisfied or if the material is faulty, I return it to where I bought it and close the account. Then I try to buy something better and maintain the quality. If I have bought something and it is not good, I would not purchase the material from the same place but from another place to maintain the quality of the material. I do not go back to the vendor. If the vendor gives me faulty material, I would not go to them again. If we both do not have a proper conversation, you would not come next time. I would say that the material and rate are not proper. If the vendor behaves very rudely, I would not go back to them. If you behave well, I would also behave similarly. Otherwise, God would do good for us. 'Narayan' is the one who gives and takes. I just know Narayan; nobody else.
When more customers come during festivals, I ask the customer to purchase materials from somewhere else if they have an emergency. I cannot provide fast service due to limited space. If a customer asks for immediate material, I would not be able to provide it. There is someone standing behind you as well. I caught you and left the person behind. Then I caught the person behind. My behavior may become bad if I do not give a proper response. You should give a proper response to someone. I would provide you with some materials and then find someone else. I do not have greed. Satisfaction is the most important. If you have self-satisfaction, God will give you more.
My customer base has increased in the past few years. The reason is that I have gradually increased the materials and maintained quality. Therefore, my customer base has grown.
Yes, I want to increase customer satisfaction. I want to give a gift to my customers. I have not yet thought about it. I would go to the market and see if I can find something better. If I do, I would buy it and provide it to customers. I would also provide this service to my regular customers. This idea came to my mind when I went to Chennai to buy things and saw that gifts were available there. This is specifically for regular customers. I have not planned anything for new customers. I would give a gift to everyone in April, during the start of the Hindu new year.
I will use it first to check the quality of the items from vendors. Yes, if I use it and the quality is good, only then will I be able to speak about it confidently. If I provide you with good quality items, then you will also go ahead and tell others that I have good quality items, so that they will come and purchase from me. When it comes to devotional items, we have to use them. Yes, I have used them all. I perform pooja at home, so before I sell them, I use them for Lord Krishna (also known as Thakurji).
There are some things that are important to keep a business running. If your language, behavior, product, and signs of respect are good, then your shop will not close. It will continue to work with God's grace, and with God's grace, it is working well.
We have to explain things to the customer and clarify any doubts. In a jewelry shop, a customer purchases jewelry worth 50,000 to 1 lakh, but they may not know about its purity. Therefore, creating trust depends on our behavior. We used to take our customers to the manufacturing unit so that they can see that the right materials are available here. We show them our work, and then they trust that our work is good. We also have ready-made furniture, but if you are building a new house and need furniture, we can provide it to you according to the interior, wardrobe, and kitchen.
We build trust with customers. We assure them that if they have any complaints, we will address them within 4-5 days. If the complaint is minor, our staff will visit their home to fix the issue. If the complaint is major, they can bring the item to our store and we will repair it free of charge. We have successfully resolved such issues 1-2 times before. When customers see that we take care of minor repairs at their home, it instills trust in our service. They can then confidently say that they purchased the item from Vinayak Furniture, where their complaint was resolved. This is how we motivate customers to trust our service.
As a manufacturer of sofas, we understand that customers may not know the specific materials used in the construction. Therefore, we invite them to bring their own staff or visit our store to see how the materials are made. They can witness the entire manufacturing process and ensure that we use the right materials. For example, we use Sleepwell foam for the sofa, high-quality fabric, good springs, and durable ply. We believe in transparency, as some shops may show one thing and deliver something else. By allowing customers to see the list of materials used in their furniture, we aim to gain their trust.
In our three years of operation, we have learned that if we provide a good product, customers will share their positive experience with four people. On the other hand, if we provide a bad product, they will share their negative experience with forty people. That's why we encourage customers to see our manufacturing process firsthand.
How I choose vendors according to customers' needs. A customer will come here for 5 minutes, choose furniture, and the furniture will reach their house on the same day. So why would a customer go 5 kilometers in traffic for furniture? There is a question - will they provide service or not? It is far, but customers walk from this road only. They'll go to Shanti Puram through this way only. Teachers go to their jobs from here. We have a CRPF camp, so it is easy for them to come for 2 minutes and complain about their issues on this route. In today's date, nobody has so much time to go and complain. They will use it until it is fine. If it breaks, then throw it. Nobody has time to complain. Among 100%, 2-4% complain, otherwise, nobody complains. If somebody's route is this, then they think of coming and complaining for 2 minutes. They trust the nearby people. That's why I thought that a furniture shop would be best for this area. Then I opened a furniture shop according to the needs of the customers. At the start, we couldn't manufacture things. Then I saw that there are 4-5 guest houses. Without invitation, I visited the guest houses in the evening. I saw what things people give during weddings, what quality, and range those products are. Then I thought that I have to keep products in that range only. Then I met 1-2 furniture shopkeepers and asked them where they bring things from and who their vendors are. They didn't provide me with the right information. Among 10, 8 answered me wrong, and 2 answered me right. Then I started taking things from those 2, like from the local market of Banaras. Then I went to Delhi, where I got to know about gerili wood. The wholesaler is selling only for his profit. The motive of the wholesaler is to sell cheap and attractive things so that the shopkeeper will sell it at a higher price. But our concept was not that. Our concept was that the materials from the wholesaler should be good because if we are selling, that will show our reputation as well. If I give bad products, then he might take it today, this year, next year. After that, he will not take it, and he will tell 4 people. Those 4 people will tell 8 more people that our products only look good but their quality is zero. During the opening, we bought products from the vendor only for show. I also sold it to some people. I kept it for 15-20 days.
I am aware of the quality of the vendor's products, which is why I didn't sell them. In order to meet the needs of the customers and the market, I didn't find that material to be good. For example, if there is no finishing on the car's handle or grill, customers won't find it good even if it's very nice. Similarly, if the hinges are loose or the magnet is not powerful, the material is not considered good. If you lie and sell things in the market, they may sell for a few days, but if you sell the right things, they will sell forever because people will advertise them to at least four more people. Therefore, we always aim to sell good products if we want to operate in the long term.
All of these depend on the customer. We will enhance our technology based on the customer's and market's needs. If we work based on outdated information, we will fall behind. We need to make changes according to your needs. Without changes, we will lag behind. We must progress according to the customer's and market's needs.
We go to the market to buy items for our shop. We buy whatever the wholesaler shows us and whatever we like from that collection. We ask the wholesaler if there are any problems with the color and if they will fade after one wash or not. We simply ask for the company's details. We choose clothes from companies that offer good quality products and avoid local ones. Yes, the clothes from Om and MK are good, so we mostly buy clothes from those companies to prevent customer complaints. I also keep an eye on the market trends while purchasing clothes from wholesalers. The color is the main factor, along with good variety and quality materials.
Actually, I follow my father's formula only. Whatever he taught, I do and buy that. It means taking less credit and accepting lower margins. I don't aim for excessive profits. My principle is not always to seek a 20% profit. I am satisfied with making 10% or 15%. My main criterion is that customers should be happy. I eventually want to expand my business, but I have reached this point slowly due to the prevailing environment. When I opened the shop, the environment was quite dull. Now, with the presence of malls, there is a rush. People were not aware of super net and pure fabrics. I introduced and explained the benefits of wearing them. They are better than cotton. Now, even other castes like Thakur are also wearing them. They buy pure fabric clothes from me and they like it. Previously, they used to prefer cotton, but cotton becomes soft after washing and requires ironing before wearing. It is not suitable for wearing outside, and people don't even wear it during puja. Super net fabric has workmanship. It can be worn outside and gives a royal look. So, I convinced people to start with something low-priced, and now everyone buys it. My business has expanded to other castes as well. Previously, only the Khandelwaal community used to buy clothes from me. Now, people from other castes also purchase from me because they don't know about pure fabric. They are only aware of what is available in Surat. What I sell is different from what is available in the market. You won't find the clothes that I sell anywhere else here.
I have to be very careful about customer’s likes and dislikes. Some customers like the design here and some customers like the design on the other side so I have to be very careful. I talk to my customers before I go. I talk to my proper customers and I ask them if they want to buy something. They tell me to buy something that has the booty below and not at the top. I have to be very careful about women's likes. Women see a lot of things in one sari. They see 100 of things. I have to convince them with a lot of things. It is very difficult. I have to tell them. I ask them to wear it and see in the mirror. So they see and tell me that they like it. I buy those saris whose lace don’t hurt. It should be nice and shouldn’t get torn in one wash. I pay attention to the work that’s done in the saris. The main thing is I am a lady and I know how to carry a sari and what problems do they give. If the work is done heavily at the bottom then it creates a problem to wear the sari and even walk in one. So I take those saris which have light work at the bottom and more on the pallu. I see there are no wide borders because then the plates won’t be made. I take care of all these things.
First of all, I'll prioritize my staff. Trusting them is crucial for me because they play a significant role in running this business. This is non-negotiable. Even if someone doubts it, I firmly believe that without valuing and trusting the staff, the business will not thrive. Secondly, customer satisfaction is paramount.
What will we do without the customer? The customer is important for every business. For example, if someone wants to set up a new factory or is setting up a new industry, they connect with us, and we handle everything related to electrical work from start to end. Whether it's installation or any specific task that needs to be done, we take care of it completely. For instance, if there is a transformer in the industry, we need to obtain permission from MACD and get it approved. We provide all these services from end to end, ensuring that the customer receives everything they need. We have vendors who supply some of these items, while others come directly from companies like distributors.
Customer, customer should have complete satisfaction. Whatever he wants, in what way he wants it, should be complete. I will have to keep customer only first and then only my business will be done. If customer will be satisfied then only I will be able to progress.
I don't compromise on quality because if we sell local products of poor quality, it will damage our trust and reputation. I have established a mindset among customers that we offer branded products at fair prices and guarantee their authenticity. Trust is built over time, and if I were to start selling low-quality local products, even if it saves money initially, it will eventually lead to customer dissatisfaction and loss of trust. Customers may not be aware of what is considered local or of poor quality, but I understand the technical aspects. I don't prefer local products. For instance, the vendor from Kanpur, sitting below where madam is, provided a similar product at a lower cost. I purchased it from him, but the quality of that product was extremely poor. I even sold it at a lower price. After customers purchased it, I started receiving complaints. The entire drawer is filled with that product, resulting in a loss of at least one and a half lakh.
Customers are crucial to us because our retail shop relies entirely on them. Without customers, we would have no business. We consider customers to be like gods to us, as they are the reason our shop exists. When we first started this trade, people doubted whether we could afford the rent of Rs. 20,000. But now, we have many people here, each with their own shop. We prioritized our customers from the beginning and provided them with what they needed. Initially, when we opened the shop, there were not many people, so we struggled to sell our products. However, we had faith that customers would come, even though the road to Allahabad was still under construction and we had to travel 90 kms to Raniganj. Despite the challenges, I would go to Allahabad three times a week to buy books, regardless of the weather.
I used to travel long distances to buy books. I did this to ensure that no customer would leave unsatisfied. I would write down their requirements and make sure to fulfill them within 2 days. This was our way of keeping our customers happy. It has been years since I last visited Allahabad, but in the first two years, I had to go there for three days. This was done to ensure that no customer would be disappointed and that they would not have to return. Another important aspect is inventory. Having enough goods in stock is crucial. If a customer comes and we don't have what they need, they will leave. Additionally, the behavior of our staff is also vital. If our staff is not friendly and helpful, customers will not return. That's why I provide training to my staff on how to interact with customers. Lastly, there are vendors who visit us. We try our best to accommodate them with the goods we have available, but we cannot provide them with items we don't have in stock.
We obtained the students' numbers from the counter at the place of sale. We scanned the numbers of the children. The girls approached us automatically. We only do this in Pratapgarh. The children come to us with a query - they want a specific book but cannot find it anywhere. So we advise them to join the group and add their book to it. Once the book arrives, we will place an order and notify them. They can then check if it has arrived or not. As I cannot answer everyone's calls, we encourage them to submit their queries. We reply to these queries ourselves, as it was our own idea and no one told us to do it. We have never been shopkeepers, but rather focused on customer service. Our first job was in customer service, aiming for customer satisfaction. We strive to satisfy anyone who comes to us, especially when they show us the book they are looking for. We receive a lot of satisfaction from helping them and request them to provide feedback. We address the queries of the children and respond to them accordingly. Here are the queries from the children and our replies.
The children wait for me to open the shop and they don't go anywhere else because they get it at the right price here. Our price is correct. Everyone gets it at the same price. It's not like if someone comes, we give it to them separately. Here, people know that this book is only available with me. No one else has it. Within the maximum retail price (MRP), we will increase it. We will do it within the MRP. But we will only give them that much. For example, if we offer a 25% discount if it's above Rs.250, then there is no problem. We will do it. But what do other people do? They might or might not give a 10% discount. We have a fixed rate that we will only do this much. It's a one-time thing. We don't do it for free. We have written it down. Fixed rate. If you don't have it, you can give it later. If it's a large amount, we will write it down. We will give it to you. You can give us the number.
Whatever problem customer might be facing in the car, it should be fulfilled by us. Whatever problem he might be facing in the car, we would do it in still better way for the customer. Suppose gears of customer’s car are not working, 1st gear is okay but 2nd gear does not work, we try to find out the problem, its gear cable might have got spoilt or gears from inside might have got spoilt or gear oil might have got exhausted.
Customer should get proper satisfaction from us. Suppose customer’s car does not start up, he would have towed the car 3 kms till our workshop and if his car would start up within 10 minutes, the customer will become happy. Fuel wiring problem would be there, fuel would not reach the engine because rat might have cut the wire. Once the customers become happy, next time they come to us only. Their work would be done faster and cheaper.
Suppose customer comes to our workshop and whatever problem he was facing in his car, if that gets solved then customer says so and if he faces the problem again in the car, he says that again there is problem in his car. We then tell the customer to bring the car again to our workshop or we send our mechanic to the customer’s place for repairing it again.
Customers search my workshop on Google map. My place is 15 kms far from the railway line. Just now only one customer came searching to me on Google map; he called me asked where your shop is, there are many other shops like you here, I want to get my car repaired. He was the customer from MP; he had got transferred here and came to stay here. This is the example I am giving you, many people have transferred and come here like him. He came to my workshop, we took test drive of his car, he wanted us to do servicing of his car as Volkswagen showrooms are not available here. we did good work in his car, he got satisfied and went away.
Yes, profit is there in business but it should run well, everyday 30,000/- business should be there then profit is there. More customers should be added, give satisfaction to them; give them in low price to get their confidence. If sale is happening in 20,000-30,000/- then profit is there, if it goes up then it is good but minimum this much should be there. There are times when only 5,000/- sale is there. During monsoon sale is not good. People don’t go out much.
Nothing, we provide good suggestions to the customers and give them medicines. I mean, we provide guidance and give them the correct medicines so that it doesn't harm them in any way. We work like that because if they are satisfied, then we are also satisfied.
No, it is the customer who is most important to me. If the customers keep coming to me, then I will have more business. But if there are no customers, then we give first preference to the customers only.
For complaints, first, we provide them with proper bills and everything. So, if they are facing a major problem, such as issues with growth or anything else, we take their phone number and inform the company responsible. Initially, we inform the distributor and they provide us with the contact number of the company. I inform the distributor that I received this material from them and there is a problem with it. They then give us the contact number of the Medical Representative (MR) of that company. We contact them, and they come here to check the issue and resolve it. They either reimburse the farmer or provide them with other seeds. If the company fails to take any action, then the customer is free to file a complaint against them. We keep everything, we give them bills and everything.
Regular customers keep coming. If they like an item, they come and buy it. They will buy the same item again later or they will bring their friends and buy. As the quality is good, they like it. First of all, if a product is nice only customers will come again. If the product is not good and it is damaged means they won’t come again. It's all about customer to customer. We also don’t advertisement.
I don’t get feedback from customers. They come to us for the next time, so that’s when we can know. We can't maintain it in our shop if we ask for feedback. When customers come we give them whatever we need. If we understand their needs and give them it is enough. I am doing that. If they like it, they come.
Today, it has been 27 years. For the past 18-20 years, I have been attracting customers from various locations, within a distance of 3-4-5 kilometers. I make an effort to guide them on the suitable makeup based on their needs. Is it for a light or dark complexion? Do they require face powder? I also advise them on the necessary steps before applying makeup and recommend products for oily and dry skin. I inform them to take it and be satisfied. I inform them to go and take the testers. They can come back after 15-20 days. I don't have any issues. I allow them to be satisfied.
I do very less online shopping. One of my customers had told me that this particular medicine I am not able to get offline so please search it online for me and buy it for me. So I searched for it and purchased it for that customer.
I mean, you also gain knowledge from it, as you are actively doing something and engaging in marketing. By selling a product, we can learn about the preferences of our ladies, including their expenses and interests. For example, there are women who are unable to visit a mall due to their household responsibilities. So, we can provide them with the products they desire at a minimum price. In some cases, an item that costs 200 rupees in this shop may cost 450 or 500 rupees in a mall. Therefore, by offering them products at affordable prices, we can fulfill their needs. If we provide them with an item that usually costs 400 rupees for only 200 rupees, they will certainly appreciate it.
Whatever the customer demand is, I have to procure it. And for that, we have to see from whom we can get it. So, we have to go to distributors.
I feel that if customers don't come to me, I wouldn't be able to sell my goods. The first preference is always the customer. They wouldn't come to me if they were unhappy with what I put forth for their purchase. I am going to succeed if I am able to satisfy the customers.
You have to give customers discounts from time to time to keep the customer happy. I felt that I had ₹20 to give away, so I decided to do just that. I don't have a thousand customers. It is a neighborhood shop after all. That is why. Had I not given the discount, she would have gone away. I might get a lesser share, but it is okay. I am okay if the customer is happy.
People mostly find out about the shop through word of mouth. We don't have any ads or anything. It's been 2 years since we opened the shop, so how people communicate with each other, through that we get customers. Rates will be reasonable. So, we have items of both first and second quality. For example, the pulses will be available in both first and second quality. So there will be an item for Rs 190/ and the same item will be available for Rs 150/ as well. Based on my customers, I will give them the first quality only, so they will use it and give good reviews accordingly. We don't circulate any ads or anything. During the festival time, we may have some offers going on, like for a purchase of around Rs 2000/, we will give something for free. It's been two years, and I have brought out offers at least two times till now.
I can't do anything if customers aren't satisfied. Every customer will be different. There are customers who will buy some items, and for a while, they will buy from us. But after some time, they will stop coming completely and start buying from another store. However, if they are not happy with that store, they will come back here. If there is a rush, they may want to get the items quickly, but it will take time as there is a line. They might go away and get it from another store. Even there, there might be a rush, so they may come back to us. They have done this during festival time as well. However, I haven't encountered any rude customers, and we haven't been rude to anyone either. They will generally call or come back after an hour to collect the items. Sometimes, they will want us to deliver the items to their house, so we will deliver and then receive the payment. Some people will send the bill and go to work; they will instruct us to send the items to their house, where someone else will receive the delivery. Alternatively, some people will give us the bill and keep it ready in the evening, so that they can come back from work to collect it. we need to maintain accordingly, as the customer demands will be different on different days. Like today, we have a bill. He has told us to pack the items and deliver them by 8:30 at night because they will be home only by then. They gave us the bill in the morning itself.
In the last 2 years, the number of customers has increased. Generally, one or two customers have stopped coming. However, they expect a significant difference in the rates, which we haven't addressed much. Therefore, if we engage in wholesale at a large scale, it will affect the rates for the customers. There are one or two shopkeepers who come like that. It is because of the items. Even if there is a slight dissatisfaction related to the item, I simply return them. I no longer keep them. I will keep them clean most of the time, as and when necessary. So it's about cleanliness, and once we deliver quality products, the customers will also be satisfied.
If I am able to satisfy the customer, that's enough. Whatever they ask for, I must have it and be able to give it to them.
They discover our shop through various means. We've been here for 12 years, so many people know about us through word of mouth. We've also listed our shop on online platforms like Justdial. When people search for "Vasanth Mobile" in Coimbatore on Google, they often find us. Justdial has helped too, with reviews like "best service" guiding potential customers to our shop. We pay a fee to Justdial to ensure our shop appears first in the search results. A customer without prior knowledge will often choose the shop with the best reviews, even if they have to pay a bit more. This accounts for about 10% of our online customers. We've built a strong reputation through excellent customer feedback, and our regular customers have also been a significant source of word-of-mouth referrals.
Mornings are usually the peak hours for my shop. This is because many of our customers travel from their places and arrive early, around 7:30 am. Our important customers come from Kerala. We often suggest that they take some time to relax, perhaps by having breakfast or visiting the nearby Lulu mall. In that case, we open our store and begin our business operations a little early, at 9 am.
Quality and the way we talk to customers, how we present is also important. We often have customers requesting immediate product delivery. While we can't always guarantee instant delivery, we do our best to prioritize all orders and meet their needs. We aim to handle such situations effectively, maintaining patience and providing excellent service.
Customers have increased in the last one year. Sustainability; we are in this field since long time; new business people want to become rich overnight; but we serve people first.
Customers often return with new requirements, and that's when we know they are satisfied with our products and services. Some customers go the extra mile and create review videos, sharing them with us. This kind of feedback provides a significant boost to our business.
We are nice to our customers. We should encourage customers to buy the items. They should also feel that we are genuine towards them. We have to try and entice them to buy our products. [laugh]. Each one of them is different. If they speak nicely to us, it would be easy for us to motivate them. We would feel slightly disturbed if they go unsatisfied.
I would feel very bad when customers leave my shop dissatisfied. I would try to entice them by suggesting what would be ideal for them. If it is a lady, I would say that this sandal would look nice on her feet. If it is a man, then I would say that this sandal would fit well for him. We cannot sell anything without talking. It would be great if we could just show one or two items and they would buy them immediately. But it may not give us a sense of selling an item. Only when we compliment them and sell the item, it is satisfying for us as well. Some ladies ask whether this sandal looks good on their feet. We should also try to praise from our side, only then they would agree to purchase.
We try to sell unsold stock at a lower cost. There are people who sell things on the platform, they come buy things in a lot and they will give you an offer of 50 rupees. If I give it to them at 50 rupees I will get no benefit. If I get regular customers and I give the same discount to them I will find some benefit at least. So why should I give it to these platform sellers. Our regular customers will be happy that I sold this to them. They will come back to me the next day thinking that I gave him a good price. If I give it to them it is a problem.