In our three years of operation, we have learned that if we provide a good product, customers will share their positive experience with four people. On the other hand, if we provide a bad product, they will share their negative experience with forty people. That's why we encourage customers to see our manufacturing process firsthand.
Yes, I face problems with mechanics sometimes it happens but next day they come to the job. With stock maintaining boy also sometimes I talk roughly when I am not in my mood but after sometime everything becomes normal. If his mind would be disturbed, he would speak up something to me also. Next day we all become normal. Now-a-days the atmosphere has become such, everything seems to be in tension only. I let go things and behave normally with them next day. I feel we all have to work together only. Sometimes while making fun the discussion happens, sometimes the customer would talk to them roughly. Sometimes customers do not feel satisfied with the work of my mechanics so they get angry and I have to explain to the customers that there was some other problem in your car and so other part has got damaged.
No, didn’t face any problem with the vendors but we face problem with the customers. Sometimes customers irritate us very much. They keep on moving around us frequently, once we tell them that you will get the vehicle after 4 days, they keep on coming to our shop daily. They come and say you have not even touched my vehicle, we tell them that we have told you you will get your vehicle after 4 days so you will get it anyhow.
We can say they are regular customers. If you take a customer, and I provide them with some medicines that result in a profit for them, then they will definitely come back to me. However, if it is not beneficial for them, why would they come back to me?
Yes, some people can be dissatisfied. It's very difficult. Some people come, see everything and leave. But I'm used to it in this field. Some customers come, see everything and leave. I can't do anything about it. Those who definitely want will definitely buy and leave. If they leave, that's it. If a customer leaves the shop, that's it. If a customer leaves the shop if an item is not there, then again they won't come back. It is 100%.
Yes, I only have female staff at my shop. We also have a section for undergarments. Most of the time, we have undergarments in stock. Additionally, we offer hair removers. Even today, 90% of women feel embarrassed. If you want to buy a pad, they feel embarrassed. If you want to buy a hair remover, there are no female employees or If you want to buy an undergarment, there are no female employees. What should you do? That's why I have only female staff members to ensure the customers' comfort.
That happened (conflict or fights with customers) when some customers didn't like something, and then I would like to show them more options. I would explain that certain products are good, and there are customers who recognize their quality but are willing to pay less for them. There are many customers like this. I try to make them understand that if they are looking for something good, they should be willing to pay the appropriate price. The company expects to receive that kind of price as well. If you are searching for something good but want to pay less, I don't keep items with lower prices. So far, this hasn't happened in my shop. There are many people who don't like something and then leave. They sometimes ask for goods that I don't have, and then they go away. But I haven't encountered this type of customer yet.
Trust and faith are most important priority while doing business.
There are many customers, around 10%, who are challenging to satisfy because they lack a basic understanding of technology. Well, you see, many of these customers lack a fundamental understanding of technology. For example, if someone purchases a 2GB RAM mobile phone for 4,000rs, they might not realize that 2GB RAM is shared between the system and the installed apps. Over time, as they add more apps, the available memory decreases, causing the phone to slow down. We can explain this to someone with a tech-savvy background, but it's challenging to convey to those who are not tech-savvy. When they experience issues like the phone freezing or buttons not working, they often blame us. It's difficult to explain concepts like RAM, apps, and updating to someone who has no tech knowledge. For them, when they tap on WhatsApp, it should simply open. If they encounter an error message like "unfortunately Google Play Store has stopped," it means their RAM is full. At that point, they should clear the memory, but instead, they complain that the phone we sold them is faulty. We try to manage these situations, but it can be challenging. These individuals can cause problems for us. Doing business is about striving for happiness, meeting our basic needs, and surviving.
Customers desire a good product at a reasonable price. This is their primary requirement. However, they frequently base their decisions on budget constraints. In that sense, for this budget, there isn't a mobile that won't have some limitations. Mobiles with higher RAM tend to perform better, but completely eliminating the issue of hanging is challenging. You're inquiring about fulfilling their needs, and the answer is somewhat elusive. They can't be entirely satisfied. So, they should adapt and change.They might go through a lot of trouble in their quest to save a mere 2000rs on a mobile, believing that spending more won't resolve the hanging issue. When a considerable number of people go through this cycle, they start to understand the importance of investing in quality products.
Yes, customers address me as Papa [baby / young girl] the way I explain they will know, if the bulk order is getting confirmed then I forward it to my father. I feel I have to win and change their thought; I explain them well they even confirm the order too. I don't take it too seriously. There is another aspect to consider – we have a family as well. In this field, there are predominantly more men, whether it's in manufacturing or delivery, whereas I am the only woman here. Working in IT from 9 to 6 this is much better.
To make new customers regular, we speak nicely to our customers and provide quality items. If we sell the items with a frowning face, they will not come to us. That's the only difference.